January 31, 2019: Accompanied by summerlike temperatures and bright sunshine the Italian service team celebrated together with invited Italian customers as well as with the German AP&S sales team and the Global After-Sales Director, who both came to Sicily from the snowy Black Forest, the opening of the new AP&S office in Via Franco Gorgone 28 in Catania.
"With the new office as a service desk for Italy, we can manage the support of our customers on site even more efficiently. Better coordination with customers, faster availability of service technicians, but also of spare parts are the consequences. The customer feedback about this development is very positive," explains Rosario Carluccio, who takes over the management of the new local office.
"Most of us associate primarily fashion, holidays and good food with Italy. But furthermore, some of the world's leading semiconductor manufacturers have their headquarters in Italy. Among them some AP&S key accounts, such as ST Microelectronics. The importance of the Italian market is enormous for us," says Tobias Drixler, Director Business Unit After Sales and goes on: "Reliable and sustainable after-sales support is decisive for the success in our industry. With the delivery of the AP&S wet process equipment, we guarantee our customers highest tool quality and process reliability, which goes hand in hand with highly qualified service staff and fast support for spare parts requirements. To ensure this, in 2017 the AP&S After-Sales Business Unit was founded, and has been developing steadily ever since. The new service office in Italy is one of these important development steps."